Privacy Policy
1. OUR SERVICE
1.1 Overview of the Service
Rock 2 Recovery CIC (“R2R”, “we”) offers non-clinical mental health support to serving members of the Armed Forces, veterans, their family members and members of the emergency services by providing one-to-one coaching sessions to discuss your situation with an assigned coach (“Services”). These sessions are designed to offer support, guidance and a safe space to talk, but they are not clinical or medical in nature.
1.2 No Clinical Services
R2R does not offer clinical, medical or therapeutic treatment. We encourage you to seek professional medical guidance where necessary and to continue any existing medical treatment plans recommended by healthcare professionals.
1.3 Coaches and Their Role
Our Services provide you with access to coaches who are volunteers; they are not employed by R2R but receive compensation for their support. All coaches are vetted and are bound by strict confidentiality obligations with R2R, which includes maintaining the privacy and confidentiality of coaching sessions at all times.
1.4 Appointments and Attendance
We provide safe and comfortable coaching at a mutually convenient location for an agreed period, tailored to your needs. Please make every effort to attend scheduled appointments. We will always aim to provide a minimum of 24 hours’ notice if we need to change an appointment time or location. You agree to notify us if you cannot attend or no longer wish to attend an appointment.
1.5 Behaviour and Respect
We will treat you with courtesy, respect, dignity and compassion at all times, and we ask that you offer the same level of respect and courtesy to R2R team members during coaching sessions and in all communications with us.
2. INFORMATION WE REQUIRE TO PROVIDE THE SERVICES
2.1 Personal Data Required
In order to provide the Services, R2R will need to collect and process certain information about you, including personal data. This information allows us to understand your situation, arrange coaching support and act appropriately where safety concerns arise.
2.2 Emergency Contact Information
We may ask you to provide details of a next of kin or alternative contact (“Emergency Contact”) due to the nature of the Services we provide.
2.3 Categories of Personal Data Collected
We may collect and process the following Personal Data: your name, email address, postal address, telephone number(s) and basic service history; details about your mental health that you choose to share during the course of the Service; if you are contacting us on behalf of another person, their name, email address and telephone number; the name, email address and telephone number(s) of your Emergency Contact. All of this information is collectively referred to as “Personal Data.”
2.4 How We Use Your Personal Data
Further details on how we process your Personal Data can be found in our Privacy Policy at https://www.rock2recovery.co.uk/privacy-policy. Personal Data is used solely for the purpose of providing and supporting the Services and for safeguarding purposes where required.
2.5 Sharing of Personal Data for Safety Reasons
If we have concerns for your safety or the safety of others, we may share your Personal Data with your Emergency Contact, emergency services or appropriate third parties. Such sharing only occurs where necessary to protect you or others from harm.
2.6 Responsibility When Providing Others’ Personal Data
If you are contacting us on behalf of someone else, or if you provide us with the Personal Data of an Emergency Contact, we ask that you inform them of the contents of these Terms and our Privacy Policy to the extent possible.
2.7 Agreement to Data Processing
By responding to our email or otherwise confirming engagement with our Services, you agree to the processing of Personal Data in connection with the Services.
2.8 Personal Data of Minors
If the Personal Data provided relates to a minor, this form must be completed and signed by a parent or legal guardian to ensure proper consent is provided.
3. CONTACT DETAILS
3.1 Organisation Details
Rock 2 Recovery CIC, company number 9422840.
3.2 Registered Office
Third Floor Office, 23 Southernhay West, Exeter EX1 1PR.
3.3 Telephone
01392 642960.